INTERVIEW:       An in-person interview may be required.
CLEARANCE:       US Government Public Trust background investigation.
LOCATION:       This is a remote-work position
TRAVEL:       None
JOB DESCRIPTION:
We are seeking a Jr-Mid Level ServiceNow Business Analyst to perform high-level functional analysis, design, integration, documentation, and implementation in support of ServiceNow priorities. The individual will lead requirements management and elaboration activities, translate business needs into technical requirements, and ensure alignment with Agile, SDLC, and release management processes. Responsibilities include facilitating Agile ceremonies, managing and grooming the ServiceNow product backlog, supporting release planning and management, and developing SOPs and related documentation. This role requires strong collaboration with stakeholders to define and refine requirements, as well as the ability to adapt quickly to either team-based or independent work environments to meet deliverable schedules. The position supports large enterprise applications within the federal government sector and requires the ability to obtain and maintain a Public Trust or Suitability/Fitness determination.
QUALIFICATIONS:
Years Experience:

• Minimum of 4 years of job-relevant Business Analyst experience in enterprise or government environments.
• Minimum years 2 of hands-on experience with ServiceNow platform functionality, configuration, and backlog management.

Experience

• Proven experience gathering and/or writing business requirements for large enterprise applications in the federal government sector, including visual mock-ups, use cases, shall statements, or user stories
• Full lifecycle experience with SDLC and Agile Scrum development methodologies
• Experience facilitating Agile ceremonies (e.g., sprint planning, backlog grooming, retrospectives) and other collaborative meetings
• Ability to translate business requirements into clear technical requirements for development teams
• Experience creating SOPs, documentation, and integration artifacts
• Ability to collaborate with diverse stakeholders to define, refine, and validate requirements
• Ability to work independently or within a team environment to meet deliverables and schedules
• Preferred, but not required:
  • Experience with ServiceNow release planning and management activities
  • Knowledge of additional ServiceNow modules beyond ITSM (e.g., ITBM, ITOM, HRSD)
  • Familiarity with federal IT compliance and documentation standards
  • Experience with process modeling and diagramming tools (e.g., Visio, Lucidchart)

Education:

• Bachelor's degree in Information Technology, Computer Science, Business Administration, or a related field
• Waiver:
  • Equivalent combination of education and relevant experience may be considered in lieu of a degree

Certification:

• Required: None specified
• Preferred, but not required:
  • ServiceNow Certified System Administrator (CSA)
  • Certified ScrumMaster (CSM) or equivalent Agile certification
  • Business Analysis certification such as CBAP or PMI-PBA

Professional Attributes:

• We are seeking someone who embodies the following professional attributes and values:
• Integrity & Accountability: Demonstrates honesty, takes responsibility for actions, and consistently upholds high ethical and professional standards.
• Respect & Inclusion: Treats others with dignity and fairness, valuing diverse perspectives to foster an inclusive and collaborative work environment.
• Effective Communication: Conveys information clearly, professionally, and promptly, ensuring accuracy and completeness the first time.
• Interpersonal Skills: Builds positive relationships, maintains a courteous demeanor, and promotes a cooperative and respectful workplace culture.
• Continuous Improvement: Proactively seeks growth through feedback, self-reflection, and professional development to enhance skills and performance.

EQUAL OPPORTUNITY EMPLOYER
SoundWay is an Equal Opportunity Employer (EOE). We welcome and respect individuals of all backgrounds and do not discriminate based on race, religion, age, gender, disability, veteran status, or any other protected class. We are committed to providing a fair, supportive, and respectful workplace where every team member has the opportunity to succeed.
ABOUT SOUNDWAY:
Founded in 2011 by a service-disabled U.S. Army veteran, SoundWay is a SBA-certified HUBZone, Service-Disabled Veteran-Owned Small Business (SDVOSB), and Woman-Owned Small Business (WOSB). We provide Information Technology, Cybersecurity, and Mission Support services to U.S. federal agencies—including the DoD, Intelligence Community, and civilian agencies—as well as to businesses that serve government customers.
We are recognized as one of 2023’s Top 250 Managed Security Services Providers (MSSP) and are a Cyber-AB Authorized C3PAO—one of fewer than 50 nationwide. Our flagship managed service, CAMO (CMMC Adaptive and Managed Operations), offers a cost-effective, subscription-based approach to achieving and maintaining CMMC compliance.
SoundWay Capabilities:

• Cybersecurity Compliance – CMMC, NIST SP 800-171, FAR 52.204-21
• IT Professional Services – Cloud (AWS, Azure), systems/software engineering, DevOps, database solutions, integration, and administration.
• Mission Support Services – Human capital planning, intelligence lifecycle support, knowledge management, and more.

Benefits:

• SoundWay pays 100% of the employee premium for:
  • Medical, Dental, and Vision Insurance  (Note: partially covers the cost of adding dependents)
  • Short- and Long-Term Disability Insurance
  • Basic Life Insurance
  • Employee Assistance Program
  • Identity Theft Protection
• Additional benefits include:
  • 10 Paid Holidays per Year
  • Paid Time Off (combined vacation & sick time)
  • Matching 401(k) Retirement Plan
  • Flexible Spending Account (FSA)
  • Professional Development Funds
• Perks:
  • Flexible Work Schedules
  • $2,000+ Employee Referral Bonus
  • Recognition Awards & SWAG
  • “Giving Back” Sponsorships for Employee-Nominated Cause

JOIN US:
Bring your expertise to a team driven by service, excellence, and impact. Apply now and let your skills shine in a welcoming and high-performing environment.